In addition to the payment of monetary relief, the FTC required Fashion Nova to post all customer reviews of products for sale on its website, except those containing obscene, sexually explicit, racist, or unlawful content and unrelated to the pro
Furthermore, the consumer protection watchdog prohibited the online fashion retailer from misrepresenting costumer reviews or other endorsements.
This is the second time, the FTC filed a complaint against Fashion Nova. In April 2020, the consumer protection watchdog accused the online fashion retailer of failing to properly notify consumers and to give them an opportunity to cancel their orders when it didn’t ship merchandise on time. The FTC also accused it of illegally using gift cards to pay consumers for unshipped merchandise instead of giving refunds. The company agreed to pay $9.3 million to settle these allegations.
Meanwhile, the FTC is sending letters to ten companies offering review management services. The consumer protection watchdog warned these companies that avoiding the collection or publication of negative product reviews is a violation pf the FTC Act.
