The Commission noted that many consumers complained and alleged that Beam Financial and its chief executive “have simply stolen their deposits.” Consumers also claimed that they “experienced particularly serious hardship” because the defendants did not return their money amid the COVID-19 pandemic.
The FTC said the defendants refused to respond to its civil investigative demand and did not provide any explanation for its failure to return consumers’ money in a timely manner. The defendants also failed to give consumers the promised high-interest rates and to identify the FDIC-insured banks, which are purportedly holding consumers’ money. Additionally, the defendants failed to give a guarantee that they will honor consumers’ withdrawal requests.
“Beam Financial promised convenient 24/7 access to savings, but then people had to wait weeks or months to get their money,” said FTC Bureau of Consumer Protection Director Andrew Smith, in a statement.
Beam Financial and its CEO violated the FTC Act by misrepresenting their app, offering, or service and deceiving consumers by omitting material facts. The Commission is seeking a court order requiring the defendants to issue refunds to consumers, disgorge ill-gotten monies, and prohibit them from further violating consumer protection laws.
