FOLLOW US

Mint Mobile, the wireless carrier owned by T-Mobile, is facing a proposed class action lawsuit in federal court over allegations that it secretly records customer calls without proper disclosure.

The lawsuit, brought by California resident Greg May, claims that Mint Mobile secretly records customer calls on its customer service lines "routinely and intentionally," violating state privacy laws. According to the complaint, Mint Mobile has a long-standing policy of recording both incoming and outgoing calls made through its systems — without informing customers beforehand.

“Mint Mobile had and has a practice and policy of recording all incoming and outgoing telephone calls,” the filing states. “However, Mint Mobile systematically failed to inform consumers, including plaintiff, that it was secretly recording their telephone calls.”

May alleges that he contacted the company in December 2024 to compare wireless plan prices and was recorded during the call without his knowledge or consent.

Originally filed in California state court in March 2025, the lawsuit was transferred this week to the U.S. District Court for the Central District of California. The case, now titled May v. Mint Mobile LLC (Case No. 8:25-cv-00731), is seeking class action status, citing a potentially large group of affected customers.

Under California law, recording calls without the consent of all parties can lead to statutory damages of up to $2,500 per violation, or $5,000 in civil penalties per impacted individual. The complaint seeks these damages on behalf of each class member, in addition to punitive damages and a permanent injunction prohibiting Mint Mobile from recording calls without proper notification.

Mint Mobile has not yet issued a public response to the lawsuit.