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America September 24, 2026

AI Bots Are Calling Customer Service: When the Customer Is a Robot

AI Bots are increasingly becoming part of an unexpected new reality for customer-service workers: the customer on the other end…

By Jackie Allen

Woman in business attire high-fiving a friendly robot in a modern open office with coworkers at desks in the background, signaling collaboration.

America July 27, 2026

Hiring Increase as U.S. Companies Recalibrate AI and Workforce Needs

A surprising Hiring Increase is emerging at some of America’s largest companies, signaling a potential shift after months of layoffs,…

By Jackie Allen

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