Under the terms of the consent decree, AT&T admitted to facts alleged by the FCC and agreed to adopt a three-year compliance plan to prevent similar violations in the future. The plan includes measures to strengthen AT&T’s emergency call system and enhance its governance processes to prevent unapproved testing from affecting critical services.
In response, AT&T acknowledged the incident and stressed its commitment to ensuring reliable emergency services. “We understand the importance of having critical access to 911,” said an AT&T spokesperson. “We’ve resolved this matter and are committed to keeping our customers connected in times they need it most.”
The incident adds to a history of 911 service disruptions involving AT&T. The FCC is also investigating a February 2023 outage that blocked over 92 million calls, including 25,000 attempts to reach emergency services. Earlier, in 2018, AT&T paid $5.3 million to settle an FCC probe into two similar 911 outages from 2017.
