Apple requires consumers to report potential fraud in-app purchase within 60 days
“[Apple] said, ‘Tough.’ They told me that, because I didn’t call within 60 days of the charges, that they can’t do anything,” Jessica said. “The reason I didn’t call within 60 days is because Chase told me it was likely fraud — that PayPal and Apple.com are top fraud charges.
Apple has refused to refund her money since Jessica failed to inform the company within 60 days of the charges.
Jessica said, “It’s like my 6-year-old was doing lines of cocaine — and doing bigger and bigger hits.”
Jessica said her family needed to bypass defaults set in place for the account and in-app purchase verification for this to happen, without the child knowing the family iCloud account information.
Jessica, however, admitted that while she failed to lock down the account, she claimed she didn’t know about them.
“Obviously, if I had known there was a setting for that, I wouldn’t have allowed my 6-year-old to run up nearly $20,000 in charges for virtual gold rings,” Jessica said.
She accused the games of being “predatory” in pushing younger users to spend cash.
Parents have been urged to make sure their smartphones and tablets ask for a password, fingerprint, or face when making purchases to prevent such things from happening.
