USA Herald – The Federal Trade Commission is pressing ahead with an aggressive legal challenge against online bill payment platform Doxo Inc., seeking a pretrial ruling that could expose the company and its founders to as much as $130 million in financial liability.
In court filings submitted late last week, federal regulators accused the Seattle-based company of misleading consumers by presenting itself as an official billing channel for utilities, medical providers, and other essential services. According to the FTC, consumers were allegedly routed through Doxo’s platform without realizing they were paying added service fees and recurring subscription charges.
The agency claims the practice led to serious downstream consequences for users, including late or missed payments for taxes, child support, medical bills, and utilities. Regulators say some consumers faced service shutoffs, collection actions, insurance cancellations, and even vehicle repossessions, despite believing their payments were made on time.
Doxo has forcefully rejected the allegations, arguing that the FTC is attempting to punish the company for defending itself rather than for proven misconduct. In a competing motion for summary judgment, Doxo said the agency’s demands would effectively bankrupt the firm and its leadership, including co-founders and executives Steve Shivers and Roger Parks, who the FTC seeks to hold personally liable.
The company maintains that it operates as a legitimate bill-payment aggregator, offering consumers a centralized platform to manage multiple obligations. Doxo also argued that disclaimers on its website make clear it is a third-party service, not an official billing entity.
The dispute stems from a lawsuit first filed by the FTC in April 2024. Regulators allege Doxo intentionally structured its online presence, including search engine advertisements and page layouts, in ways that confused consumers into believing they were paying billers directly. Internal surveys, consumer complaints, and feedback from businesses were cited as evidence that confusion persisted even after regulatory scrutiny intensified.
A federal judge previously declined to dismiss the case, allowing it to proceed toward trial. The FTC now seeks a sweeping judgment that would bar Doxo from offering bill-pay services and require refunds of subscription fees already collected.
Doxo executives and their legal team argue that the requested penalties are disproportionate and unsupported by broad data, characterizing the case as an example of regulatory overreach.
The matter is being heard in the U.S. District Court for the Western District of Washington. A ruling on the competing summary judgment motions could determine whether the case moves to trial or ends with a court-ordered shutdown of the company’s business model.
