Furthermore, the FTC alleged that Amazon took steps to conceal to Flex drivers its changes to their hourly rate. The Commission noted that an employee reported to colleagues that Amazon “did not want to communicate any pricing changes to [drivers], so we are only ‘reacting’ to any questions.” Despite the changes, the e-commerce giant allegedly continued promising to customers that 100% of tips will be passed to drivers.
Drivers filed hundreds of complaints to Amazon after noticing that their total earnings decreased. The company sent e-mails falsely telling drivers that it was passing 100% of the tips paid to them by customers.
After receiving a notice from the FTC regarding an investigation into drivers’ complaints, Amazon returned to its original pay model.
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