This week, Robinhood sent a notification to its 13 million customers encouraging them to implement two-factor notification on their accounts. It is also planning to send customers additional advice on how to secure their accounts.
Some cust
Customers have a similar complaint that Robinhood does not have a customer service to handle their problems, and they were left in limbo.
Some Robinhood customers sent multiple e-mails to the online trading app’s executive team. According to them, the response was, “We understand the sensitivity of your situation and will be escalating the matter to our fraud investigation team. Please be aware that this process may take a few weeks, and the team working on your case won’t be able to provide constant updates.
In other words, victims of the hacking incident, whose funds were stolen can’t do anything but worry and wonder if they’ll recover their hard-earned money.
