Transportation Secretary Pete Buttigieg even spoke with Jordan earlier today. The better part of the conversation between the pair involved Buttigieg reminding the Southwest CEO to live up to company guidelines.
These guidelines entail providing refunds, vouchers, and other forms of support to customers as the situation demands.
More statements from the Transportation Department reveal Buttigieg expressed the need for Southwest Airlines to also look out for its workers amid the chaos. Finally, the department confirmed it will continue touching bases with the airline to avoid a repeat of this situation.
If Southwest fails to live up to its customer service plan, impacted travelers can report this to the Transportation Department by making consumer protection complaints.
