A quick thinking manager creates world-wide publicity for customers stuck in long lines on a cold winter day.
Grocery stores are notorious for long lines, but it gets even worse when there are unforeseeable problems. Hannaford supermarket in West Lebanon, New Hampshire, knew that it had a problem on its hands recently when its internet connection stopped cash registers from working.
Customers Given Coupons and Food While Waiting
Customers had to move into a very few lanes that remained opened. The manager assigned his staff to hand out cookies and free drinks. They also greeted customer cordially. Staff even assisted elderly and disabled customers find a way to wait without having to stand in the long lines. The store even gave hungry customers the opportunity to eat and drink items in their cart before they paid for them.
Last Cash Register Dies
Then, an even worse problem occurred. All the cash registers went down with about 50 customers still standing in line. The quick-thinking manger, however, moved swiftly to save the day. While it may not have been his intention, he created great word-of-mouth advertising on a cold winter day that is impossible to buy.
