Customers Receive Groceries for Free
After a quick call to corporate headquarters to make sure that they would approve of his idea, the store gave the customers all the groceries that were in their baskets for free. The store manager says that he had to make the announcement twice. Many people were in such disbelief that a corporation would do this that they were convinced they did not hear the announcement correctly the first time.
New Customers Given Choices
New customers were informed of the problem as they entered the store. They had the choice of waiting while the cash register system was restored, shop at a competitor or come back another day.
Cost
The store says that they estimate that it cost them between $3,000 and $5,000 to let the customers walk away with their groceries for free. Executives, however, say that the good will among their loyal shoppers makes it all worthwhile. The store manager said that the first chance is always the best chance to make it right for the customers. This definitely proves that they are prepared to go above and beyond to help their customers out.
