Uber is charging a wait time fee at the two-minute mark even when it is aware that a passenger needs additional time due to his/her disability, according to the DOJ in its complaint.
In a statement, DOJ Civil Rights Division Assistant Attorney General Kristen Clarke said, “This lawsuit seeks to bring Uber into compliance with the mandate of the Americans with Disabilities Act while sending a powerful message that Uber cannot penalize passengers with disabilities simply because they need more time to get into a car. Uber and other companies that provide transportation services must ensure equal access for all people, including those with disabilities.”
“Uber’s wait time fees take a significant toll on people with disabilities. Passengers with disabilities who need additional boarding time are entitled to access ridesharing services without discrimination. This lawsuit seeks to assist people with disabilities to live their lives with independence and dignity, as the ADA guarantees,” said Acting U.S. Attorney Stephanie M. Hinds for the Northern District of California.
