Remote collaboration tools (Zoom, Slack, cloud platforms, etc.) and now AI collaboration tools have made managing distributed work far easier, which supports both remote and freelance work. We’re also seeing more formalization of the freelance economy: more consultants and contractors are creating single-person businesses, governments are updating labor laws (some pro-freelance, some trying to classify certain gig workers as employees), and even benefits providers are tailoring services to independent workers. This all indicates freelancing is not a temporary trend but a fundamental piece of the future workforce. As the HBS “Managing the Future of Work” podcast with Upwork’s CEO discussed, five years after the pandemic, we’re in a new era of work arrangements. Companies that embrace a “hybrid workforce” – a mix of full-time staff, remote freelancers, and even AI tools working in tandem – are finding they can adapt better to volatility. Meanwhile, workers who embrace continuous learning and flexibility (as freelancers tend to) are positioning themselves to thrive in an AI-augmented world.
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