US Government Sues Walmart and Branch Messenger Over Delivery Driver ‘Junk Fees’

A Look Inside the Case:

1. Forced Accounts, Forced Choices: Walmart allegedly funneled its Spark Drivers into mandatory deposit accounts, stripping them of their right to choose how they get paid.

2. $10 Million in ‘Junk Fees’: The government claims Walmart and Branch Messenger raked in millions from drivers desperate to access their own earnings.

3. A Pivotal Precedent: The Consumer Financial Protection Bureau (CFPB) aims to set a powerful example for gig workers nationwide, asserting that employers cannot compel workers into fee-heavy pay systems.

By Samuel A. Lopez, Investigative Journalist, USA Herald

WASHINGTON, D.C. –On Monday, the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against Walmart and Branch Messenger, alleging that the companies forced delivery drivers to use costly deposit accounts to get paid and deceived workers about how they could access their earnings. This lawsuit marks a significant step in addressing the financial exploitation of gig economy workers.

As someone who has spent over two decades navigating the intricate world of legal and insurance sectors, I can tell you that this case is a big deal. It shines a light on the often-overlooked struggles of delivery drivers who are just trying to make an honest living.

Who, What, When, Where, Why, and How

• Who: The CFPB is suing Walmart (NYSE: WMT), a multinational retail corporation known for its Spark Driver Program, along with Branch Messenger, a fintech company offering deposit accounts through Evolve Bank & Trust.

• What: The CFPB contends these companies engaged in unfair, deceptive, or abusive acts or practices (UDAAP), allegedly forcing drivers to pay fees to instantly transfer their hard-earned money.

• When: The problematic setup began around 2021, hitting over a million drivers nationwide.

• Where: Though headquartered in Bentonville, Arkansas, Walmart’s Spark Driver Program spans the entire United States, making this a national issue.

• Why: According to CFPB Director Rohit Chopra, Walmart and Branch “made false promises” and “illegally opened accounts” without drivers’ consent.

• How: By depositing paychecks directly into Branch’s accounts and threatening to terminate drivers who refused, Walmart and Branch effectively cornered workers into a fee-laden scheme that left many with only partial access to their earnings unless they paid up.

“Walmart made false promises, illegally opened accounts, and took advantage of more than a million delivery drivers,” declared CFPB Director Rohit Chopra. “Companies cannot force workers into getting paid through accounts that drain their earnings with junk fees.”

A Behind-the-Scenes Glimpse

The narrative here is striking: Over a million drivers, many of whom rely on immediate access to their wages, suddenly found themselves navigating a maze of hidden fees. Some drivers were misled into thinking they’d receive “instant” pay; instead, they were met with lengthy delays or additional charges if they wanted to transfer funds into a preferred bank account.

That’s precisely what the CFPB calls “deceptive.” By controlling the payment process, Walmart and Branch allegedly violated federal laws like the Electronic Fund Transfer Act (EFTA) and the Truth in Savings Act (TISA). On top of that, the CFPB claims Branch failed to investigate reported errors, didn’t honor stop-payment requests, and required users to waive certain legal rights.

Why This Lawsuit Matters for Gig Workers

In a world increasingly driven by gig employment, precedent is everything. If the CFPB prevails, it could mean tighter regulations and heightened accountability for corporations that require employees—or independent contractors—to rely on in-house financial platforms. That’s good news if you’re a driver who’s ever felt trapped by undisclosed charges.

Just last year, the CFPB also spotlighted the trend of employer-driven debt and reminded third-party consumer reporting agencies that they must abide by the Fair Credit Reporting Act. With this new lawsuit, the agency is emphasizing that the same rigorous consumer protections apply within the gig economy, especially when it comes to how workers get paid.

What Happens Next?

The CFPB’s lawsuit seeks to stop Walmart and Branch from engaging in these alleged practices, order redress for impacted drivers, and impose civil money penalties. If successful, part of those penalties may fund the CFPB’s victims relief programs, potentially reimbursing drivers for fees paid over the past two years.

“The CFPB’s action sends a strong message to companies that exploit their workforce through deceptive practices and hidden fees.” – Samuel A. Lopez, Investigative Journalist, USA Herald

To read the CFPB’s official complaint, you can visit the CFPB’s website or click here for direct access to the complaint. If you believe you’ve been wronged by similar practices, the CFPB encourages submitting a complaint through their site or by calling (855) 411-CFPB (2372).

In re: Consumer Financial Protection Bureau v. Walmart Inc.et al. [Case No. 24-cv-4610] United States District Court, District of Minnesota; Filed 12/23/24

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