“If you’re building something that is useful for them, then they will use it,” he said. “If other, better options become available, they will leave.”
He warned of the risks when tech leaders impose their own values instead of listening to users:
“Whenever we adopt the attitude of, ‘Oh, we must know better than them because we’re the ones building technology,’ that’s when you lose… and then you’re irrelevant.”
Ultimately, Zuckerberg reiterated his belief in user-driven progress.
“People are smart enough to make their own choices and ultimately drive the direction that society goes in.”
