In addition to this misrepresentation of their credit policy, the FTC accused Adore Me of understaffing its customer service department which made the cancellation process harder than it needed to be.
Adore me Prohibited from Misre
presenting Their Services
Because of this federal lawsuit, Adore Me is prohibited from misrepresenting how their service works, including the ability to charge a customer and allowing them to use that “credit” at a later date, stating that this is a free or discounted price trial, and must clearly explain how their customers can avoid being charged in the future. They must also include disclosures with order confirmations that also explains how cancellations may be completed and they may not include any offers to upsell or offer additional products or services. Adore Me must also refund $1.3 million in unused credits.
Because of this federal lawsuit, Adore Me is prohibited from misrepresenting how their service works, including the ability to charge a customer and allowing them to use that “credit” at a later date, stating that this is a free or discounted price trial, and must clearly explain how their customers can avoid being charged in the future. They must also include disclosures with order confirmations that also explains how cancellations may be completed and they may not include any offers to upsell or offer additional products or services. Adore Me must also refund $1.3 million in unused credits.
