Adore Me Lingerie Company Facing Federal Lawsuit

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AdoreMe, Inc., the online lingerie company that extensively advertises on Facebook, is involved in a federal lawsuit. Adore Me offers lingerie for women and advertises that its first “VIP set” is only $19.95 and includes free shipping. For anyone that’s shopped for women’s undergarments, it seems like quite a deal. However, the FTC filed a federal lawsuit against AdoreMe, Inc., alleging that the company deceived consumers into signing up for a monthly delivery program and made it hard for consumers to cancel.

Allegations Made by the FTC

In addition to the FTC alleging that Adore Me made it hard for consumers to cancel their accounts after signing them up for a monthly auto-shipment of lingerie, the FTC stated that the company also took away “anytime” credits that consumers collected between May 2015 and May 2016. When consumers would cancel or forgo a shipment, they would charge their customers and issue a credit to them that they could allegedly use at another time. However, Adore Me is accused of taking away those credits and, in essence, took money from consumers without providing them with a product. Although Adore Me dropped this practice in May 2016, the FTC stated that the company hasn’t fully refunded their affected customers.

In addition to this misrepresentation of their credit policy, the FTC accused Adore Me of understaffing its customer service department which made the cancellation process harder than it needed to be.

Adore me Prohibited from Misrepresenting Their Services

Because of this federal lawsuit, Adore Me is prohibited from misrepresenting how their service works, including the ability to charge a customer and allowing them to use that “credit” at a later date, stating that this is a free or discounted price trial, and must clearly explain how their customers can avoid being charged in the future. They must also include disclosures with order confirmations that also explains how cancellations may be completed and they may not include any offers to upsell or offer additional products or services. Adore Me must also refund $1.3 million in unused credits.

Comments From Facebook

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Samuel Harman: Now this is what I want my children to see. Especially little girls so they will think this is what growing up to a women is about.
Posted ON : 11/21/2017
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Robin Bull: Well, to be fair, Facebook isn't for children according to the terms of service. Since you clearly didn't bother to read the article, the FTC cracked down on the lingerie company that advertises on Facebook (where your children already see it and also on tv) because they misled their customers on the prices of their items. You're welcome.  
Posted ON : 11/21/2017
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Samuel Harman: Robin Bull You know a lot of people jumped off a bridge last week. It does not mean I chose to follow. I do not care how much this kind of advertisement is run or by who I will never agree to it. As far as children being on face book. How about if my child his standing behind me when this pops up. I obviously did agree with the post but the pic did not have to accompany it. I also think they should not be on television just because children already see them does not make it right to put it other places. I don't like them in malls, on billboards and the list goes on. I think we need to protect our children and their minds a lot more than we do. But that is my opinion and I think I am entitled to it. Have a nice evening.  
Posted ON : 11/21/2017
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Robin Bull: Then I'd advise you to limit your Facebook time when your children are in your presence since you're so worried about their well-being.  
Posted ON : 11/21/2017
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Samuel Harman: I guess you do not understand I do not think it should be anywhere, my site, my tv, my mall, ads of this nature should not be allowed. They are not for small children to see. oh and just for your info all y children are grown oh wait all my grandchildren are grown too. I just hope and pray they guard against their children seeing it.  
Posted ON : 11/21/2017
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Breanna Wright-Iser: Then don't look at it. It's simple. 😂  
Posted ON : 11/21/2017
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Samuel Harman: Breanna Wright-Iser I guess that tells us what you think of your children or maybe you have no knowledge of children. You can bet if they are not suppose to look they will, if you do not want them to see they will. It is a lot like trying to eat ice cream while children are in bed most of the time as quiet as eating ice cream is it will wake up the children. LOL As far as me looking I didn't have any choice it jumped up on my page.  
Posted ON : 11/21/2017
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Robin Bull: It is your responsibility to raise your children and protect them. It is not the responsibility of Facebook or television...and no, my daughter in law doesn't have children of her own at this point. When my son was a child, it was my responsibility to monitor what he saw. No one else's. Not even the government's.  
Posted ON : 11/21/2017
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Samuel Harman: Robin Bull You are joking if you really think you can avoid your child from seeing every lingerie add out there. You nor anyone else has ever done it. The only way to do is is to stop the ads. Please have a god night I think you just want to argue maybe you are lonely or made at men or mad about who won the Presidency but either way what ever it is. Have a good night I will not be discussing this with your any further.  
Posted ON : 11/21/2017
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Breanna Wright-Iser: Then maybe people should keep better track of their children. 😁  
Posted ON : 11/21/2017
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Robin Bull: What does the presidency have to do with this? My word, people can't hold their ground so they automatically move to say someone is upset over the presidency. I wrote the article, good sir.  
Posted ON : 11/21/2017
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Daniel Mendoza: well done FTC !! : )
Posted ON : 11/21/2017
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Robin Bull: Breanna Wright-Iser
Posted ON : 11/21/2017
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Breanna Wright-Iser: Wow!  
Posted ON : 11/21/2017
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Robin Bull: Danny Bull
Posted ON : 11/22/2017
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Robin Bull: Jacob Christian Melissa McCann
Posted ON : 11/22/2017