Kohl’s Department Stores, Inc. agreed to settle a complaint by the Federal Trade Commission (FTC), alleging that it violated the Fair Credit Reporting Act (FCRA).
In the complaint, the FTC alleged that Kohl’s refused to provide complete records of transactions to consumers who were victims of an identity thief.
According to the Commission, Kohl’s started refusing consumers’ requests after it changes policy for responding to FCRA (609)(e) in February 2017 and August 2018.
FCRA Section (609)(e) requires companies to provide all transaction records not later than 30 days after the date of receipt of a request by consumers whose personal information was used by identity thieves.
FTC accuses Kohl’s of knowingly engaging in unlawful business practices
“As a result of Kohl’s February 2017 and August 2018 Policies, many victims of identity theft were unable to obtain application and business transaction records related to the identity theft they suffered. Specifically, Kohl’s informed victims that it was not permitted to share such information with anyone other than law enforcement,” wrote the FTC in the complaint.
