MGM Resorts International, a prominent name in the world of hospitality and entertainment, faced a crippling cyberattack on Sunday, causing widespread chaos across its properties. 

This hack attack forced more than a dozen MGM Hotels & Casinos to halt their operations abruptly when their computer systems and online services came to a grinding halt.

All MGM Hotels & Casino properties, including iconic ones in Las Vegas and New York, are being adversely affected. 

The attackers not only targeted the digital infrastructure but also took control of the physical premises, leading to the shutdown of casinos and even the lockout of guests from their hotel rooms. The MGM Resorts website remains inaccessible.

Reports from the ground suggest that the attack took a toll on various gaming machines. One guest at the Aria Resort and Casino in Las Vegas reported that slot machines and gambling equipment were completely disabled, disrupting the normal flow of operations.

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MGM Resorts Statement

MGM Resorts International is not taking this incident lightly. It remains committed to delivering the world-class experiences for which it is renowned.

In a statement released to the press and public, the company revealed that it is collaborating with external cybersecurity experts to address the "cybersecurity issues affecting some of the company’s systems." 

On Monday night, the company reassured guests that its resorts, including dining, entertainment, and gaming facilities, are operating again despite the cyberattack disruptions. 

Guests can still access their hotel rooms through alternative means such as in-person checkouts and physical room keys, as well as through phone and concierge services.

The FBI was notified and initiated protective measures, including the shutdown of certain systems. The investigation into the nature and scope of the breach is currently underway.

While the full extent of the cyber breach remains unclear, current guests have taken to social media platforms to share their experiences. Many have highlighted issues with ATMs, slot machines, and dining establishments.

 Moreover, guests have been unable to access their rooms using digital keys or make charges to their rooms, causing significant inconvenience.

As of Tuesday night, MGM's computer systems remain offline. And it is anticipated that they will stay that way until a thorough evaluation of the cyberattack is conducted, both by the company and the FBI.

 This incident marks the second cybersecurity challenge MGM Resorts has faced in recent years.

 In 2019, hackers stole the personal information of 142 million guests, which was subsequently posted on a dark web cybercrime marketplace, as reported by ZDNET. 

The stolen data primarily consisted of names, email addresses, and postal addresses, emphasizing the importance of robust cybersecurity measures.

MGM Resorts says it remains committed to delivering the world-class experiences for which it is renowned.

 In a statement issued on Monday night, the company reassured guests that its resorts, including dining, entertainment, and gaming facilities, are operating again despite the cyberattack disruptions. Guests can still access their hotel rooms through alternative means such as in-person checkouts and physical room keys, as well as through phone and concierge services.

For those interested in making reservations, MGM has provided alternative methods. 

Reservations can be made over the phone by calling 855-788-6775, while Rewards members can reach out to member services at 866-761-7111 between 6 a.m. to 11 p.m. PST. Additionally, a dedicated phone line managed by hotel management is available for guests seeking assistance from concierge services.

For bookings related to resident artists, production shows, or attractions, potential guests can visit Ticketmaster.com. For tickets to events featuring the Las Vegas Aces, Vegas Golden Knights, or concerts held at an arena, the preferred platform is AXS.com.

The investigation by the Federal Bureau of Investigation (FBI) is ongoing. The situation continues to evolve, and MGM Resorts International remains committed to providing updates to its guests and the public as soon as more information becomes available.