The defendants only gave California, Connecticut, Washington, and Oregon consumers the option to refuse automatic renewal.
Consumers and regulators filed lawsuits against MyLife.com
Hundreds of consumers complained about the defendants’ business practices, including misleading them about the benefits of MyLife subscription, not informing them that they will be charged a total lump sum for the entire length of the subscription, and that cancelling a subscription or obtaining a refund will be difficult or impossible.
As a result, consumers and regulators filed lawsuits against MyLife.com and its CEO. The Justice Department noted that the defendants settled a lawsuit filed against them by the State of Washington in 2012 and by Los Angeles County and the City of Santa Monica in 2015.
In the latest lawsuit, the DOJ, on behalf of the FTC, alleged that MyLife.com and Tinsey violated the FTC Act; the Telemarketing Sales Rule; the Restore Online Shoppers’ Confidence Act (ROSCA), and the Fair Credit Reporting Act (FCRA).
