American multinational GPS and wearable device maker Garmin Ltd. shut down some of its connected services and call centers on Thursday following what the company called a worldwide outage, widely thought to have been caused by a WastedLocker ransomware attack.
In addition to consumer wearables and sportswear, flyGarmin was also down on Thursday. This is Garmin’s web service that supports the company’s line of aviation navigational equipment.
It is being widely reported that the cybercriminals, Evil Corp, are demanding $10 million dollars. On Sunday, July 26, there was no indication of whether or not the ransom will be paid. All systems still appeared to be locked down at Garmin.
While Garmin didn’t disclose it in their outage alerts, it was reported on the Bleeping Computer website that multiple flyGarmin services used by aircraft pilots also went down.
WastedLocker ransomware attack shuts down Garmin
Early reports state that the attack started in Taiwan. iThome published a report about a ‘virus’ attack affecting the company’s internal IT servers and databases.
Garmin Taiwan factories were forced to shut down production lines for two days on July 24 and 25. There is no confirmation that they have returned to work yet.
The company announced on its website that the customer service system, map software updates, is temporarily suspended due to system maintenance. The company-wide shutdown coincides with what seems to be a global outage for Garmin Connect and other connected services.
Garmin has made little public comment on the problem. On Thursday, the company issued a tweet saying “we are currently experiencing an outage that affects Garmin Connect,” adding that the outage “also affects our call centers and we are currently unable to receive any calls, emails, or online chats.”
They have since released a statement confirming they were victims of a cyberattack, but offered assurances that at this time they do not believe customer data was accessed, lost, or stolen.
“Garmin Ltd. was the victim of a cyber attack that encrypted some of our systems on July 23, 2020,” said Garmin, “As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation.”
Evil Corp’s uses WastedLocker ransomware
BleepingComputer was the first to report that Evil Corp operators used WastedLocker ransomware to encrypt systems on Garmin’s network, which led to a significant worldwide outage of multiple services and products.
Evil Corp is a Russian-based cybercriminal group that has been active since 2007. They specialize in targeted attacks on corporate networks.
The U.S. Department of Justice (DOJ) charged Russian citizens Maksim V. Yakubets and Igor Turashev for deploying malware for ransomware to commit international bank fraud and computer hacking schemes in November of last year.
The two were charged with conspiracy, computer hacking, wire fraud, and bank fraud in a 10-count indictment, concerning the distribution of the malware they used to automate the theft of sensitive financial and personal information like banking credentials, as well as for infecting their victims with ransomware in more recent attacks.
The U.S. Treasury Department sanctioned the Evil Corp gang in December 2019 after being charged for using Dridex to cause more than $100 million in financial damages.
At that time, the State Department, in partnership with the FBI, announced a reward of up to $5 million under the Transnational Organized Crime Rewards Program for information leading to the arrest and/or conviction of Yakubets. Unfortunately, all the known affiliates of the Evil Corp are Russian citizens.
Symantec stops hack attack in June
Symantec previously reported on June 26 that it was able to block Evil Corp from deploying WastedLocker ransomware payloads in attacks against 31 large private companies, including 30 U.S. corporations, including “11 listed companies, eight of which are Fortune 500 companies.”
Update of Garmin services availability and the ransom demand
Users of many Garmin products had been unable to use their services since Thursday. It seems like some online tools are being returned in a “limited” state, according to its online dashboard.
While Garmin has said it was “the victim of a cyber-attack that encrypted some of our systems.” There has still been no company reference to a ransom demand.
“As our affected systems are restored, we expect some delays as the backlog of information is being processed,” said Garmin. “We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.”
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