“I think there is a view inside the company that safety is a cost, a cost center. It’s not a growth center, which I think is very short-term in thinking because Facebook’s own research has shown that when people have worse integrity experiences on the site, they’re less likely to retain,” she told the committee on Monday.
Facebook responds to Haugen’s claims
In return, Facebook defended itself saying that it had invested $13 billion since 2016 in safety and security. Still, Haugen insisted that their investment doesn’t represent a major change.
“it doesn’t matter if Facebook is spending $14 billion in safety a year, if they should be spending $25 billion or $35 billion, that’s the real question.”
In an interview with Business Insider, a Facebook spokesperson said that a recent op-ed by Facebook’s Head of Global Policy Management Monika Bickert cited Facebook’s $13 billion investment in safety.
Facebook has previously accused Haugen of mischaracterizing the company, and Zuckerberg has said some of her previous claims were “nonsensical.”