Slack platform users report disruptions on first day back to work


When workers were trying to get back to work after the holidays, many were stymied on Monday. The Slack platform crash caused service interruptions and outages.

Slack Technologies, Inc. (NYSE: WORK)  is a team collaboration platform that uses both videos and chats to connect projects and teams in many Fortune 500 companies. It has become even more popular in 2020 techno-pandemic. The Slack platform is viewed by many remote workers as an essential tool.

Slack and other services used by remote workers to stay connected to on-going work projects and their colleagues grew users quickly after the techno-pandemic forced businesses to shift to remote work almost.

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Slack service interruptions

At 9:30 a.m. CST Monday, Slack’s status page showed that its messaging and connections functionality was being affected by a technical issue.

“Customers may experience issues connecting to Slack to loading channels at this time,” the company said. “Our team is on the case and we will keep you posted.”

Slack’s status dashboard said there are issues with Messaging and Connections but did not say what caused the issues or when the chat should return to normal. The outage apparently started around 9 a.m. CST.

As of 3:47 p.m. CST Slack reported that “For users who’ve joined a workspace, email notifications should be delivered. However, these users won’t be able to reply to the emails. For users who’ve been invited to a workspace, but haven’t joined, email notifications won’t be sent at this time.”

Most services were working restored with a few exceptions.

At 4:50 pm CST users were still having some issues with Google Calendar, Outlook Calendar, and email notifications on the platform.

Salesforce to acquire Slack

On December 1st Salesforce made an announcement that it plans to purchase Slack for more than $27 billion.  Mega-giant Salesforce is the developer of customer relationship management (CRM) software that is both popular and profitable worldwide. During 2020, shares of (NYSE: CRM) climbed 33.3%. 

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