Transamerica’s Hall of Mirrors: The JCPenney Cardholders’ Quest for Clarity


By Samuel Lopez, Legal News Contributor for USA Herald

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Read Samuel’s bio here

Welcome aboard, my dear readers! Today, I’m guiding you through an insurance labyrinth that will make you feel like you’re in a hall of mirrors. It’s the saga of JCPenney cardholders who, after weaving dreams of security with Transamerica Life Insurance, find themselves in a maze of smoke and mirrors.

Once Upon a Card Promotion

Meet Velma Smith, a crusader with a credit card, who embarked on a journey she believed would ensure peace of mind through a health insurance promotion tied to her JCPenney credit card. Oh, but when she dared to summon her insurance to shield her from the onslaught of bills following a car accident, she found herself entangled in a web of confusion.

The Vanishing Insurance Act

Velma alleges that a Transamerica subsidiary, Aegon Marketing Services Inc., put on a magic show worthy of Houdini – her insurance policy, once acknowledged, vanished into thin air. For nearly seven years, Velma had been nurturing her policy with payments through her JCPenney credit card, but when she needed it most, it disappeared.

The Regulators to the Rescue

Not one to be fooled by an illusionist, Velma summoned the power of the Mississippi Department of Insurance. Lo and behold, a letter appeared from Transamerica’s President, Blake Bostwick, outlining her contract and coverage. Abracadabra! The policy reappeared but hold your applause – the tricks weren’t over.

The Disappearing Reappearing Act Continues

Just as Velma thought she had caught the rabbit, it slipped through her fingers. Transamerica’s third-party administrator, TCS e-Serve International Ltd., made her coverage vanish again. They denied her claim without explanation.

The House of Cards Crumbles

Determined to expose Transamerica’s illusionist tricks, Velma sharpened her sword and waged a war of words through a more formal complaint. In a bewildering twist, Transamerica claimed that the complaint had been ‘resolved’ – as if by some mystic incantation. Velma alleges this to be an act of dark arts, a deliberate ploy by Transamerica to cloak its denial of claims in a shroud of confusion.

Velma’s resolve solidified as she prepared to represent not just herself but thousands of JCPenney credit cardholders who might have been ensnared in Transamerica’s Hall of Mirrors. They march forward, seeking compensatory, punitive, and exemplary damages for what they assert to be Transamerica’s “bad faith” and “grossly negligent” actions.

In the words of yours truly, Samuel Lopez, “When an insurer’s behavior mirrors the art of illusion, one must ask if the policyholder is a customer or an unwitting participant in a magician’s disappearing act.”

The Gathering Storm

Transamerica and JCPenney have cloaked themselves in silence, making no comment. The legal storm gathers strength, awaiting the battle cry as Velma’s legal guardians from Barrett Law Group PA, Yarborough Law Firm PLLC, and Upshaw Williams Biggers & Beckham prepare for combat.

The clash of the titans is titled Smith v. Transamerica Corporation et al., case number 3:23-cv-00357, in the U.S. District Court for the Southern District of Mississippi.

Will Velma pierce through the illusions and shatter the mirrors? Only time will reveal what lies behind Transamerica’s Hall of Mirrors.

For the USA Herald, this is Samuel Lopez, navigating the labyrinth and tearing through veils of illusion for truth and justice.