The plaintiffs’ attorneys are confident that the defendants’ actions were in flagrant disregard of federal law and the Electronic Fund Transfer Act. They are seeking justice for their clients and are also bringing the case on behalf of two classes. The first class includes anyone who has or previously had a New Mexico EPPICard and notified the defendants of disputed charges but were denied a refund within a year of the complaint’s filing. The second class includes the same individuals but increases the time frame to four years of the commencement of the current action.
In conclusion, the case of Munoz et al. v. Wells Fargo Bank NA et al. is an example of the need for financial institutions to safeguard customers’ accounts and promptly investigate claims of fraud. Customers expect prompt and fair payment from their financial institutions and deserve to be protected from fraudulent activity. The court will now determine if Wells Fargo and Conduent violated the Electronic Fund Transfer Act and if the plaintiffs are entitled to damages, attorney fees, and a jury trial.