Often when regulators attempt to “follow the money” they end up having to navigate through a web of international banks and signers, making it very difficult for authorities to identify the UBO.
Claim You’re Just a 3rd Party Vendor with “clean hands”
Vee Daniel of the BBB described to the USA Herald that when she interviewed John Monarch he claimed that he had no culpability in the alleged scams because he is just a “3rd party vendor” that runs a call center provides USPS fulfillment services.
Is Direct Outbound Services just a 3rd party operator that handled the USPS fulfillment, contract manufacturing, chargebacks responses, AG complaint processing, and call center related services HNB? Should Monarch get absolved of all liability in connection to the consumer complaints and government action HNB received because Monarch is just a “3rd party vendor”? Maybe. Maybe not.
According to Ms. Daniel, Monarch was not forthcoming with her. For instance, Ms. Daniel claimed that Monarch denied ownership in the Getting Sleepy free trial, which earned a D- rating with the BBB due to consumer complaints. While under oath in a deposition, Monarch admitted to owning the Getting Sleepy free trial offer and went into more details about his role in providing managed services for other free trials.