Some of these folks note that while smaller power providers like Entergy are sharing live developments and a timeline for repairs, CenterPoint Energy’s outage tracker remains nonfunctional. This led to some Houstonians using the Whataburger app for insight on power updates.
Another common criticism is that CenterPoint Energy did not prepare ahead of Hurricane Beryl. Greater Houston residents argue the company should have sent out staff ahead of the storm to expedite power restoration efforts, especially given Texas’ high heat during this season.
On social media, CenterPoint now faces accusations of the following:
- Lack of communication with customers
- Above-ground power lines that are vulnerable to fallen trees
- Perceived lack of trucks in certain neighborhoods
- Failure to restore enough customers’ power more than two days after Beryl’s passing
Earlier today, the Houston Chronicle also ran an opinion piece focusing on CenterPoint Energy’s response to the storm. This article zeroes in on the company for not “adequately preparing” despite knowing the hurricane would impact Greater Houston.
