In a significant development, PSCU Inc., a customer service organization serving credit unions, has informed a Michigan federal court that they have reached a settlement with a group of hourly call center workers. The workers had filed a Fair Labor Standards Act (FLSA) collective action claiming that the company owed them wages for the time spent booting up computers before their shifts.
Agreement in Progress
According to a joint status report filed by PSCU Inc. and the workers on Friday, they have made substantial progress in settling Connie Brown’s FLSA collective action. Brown and her fellow workers had previously gone through two rounds of mediation. While the final terms are still being negotiated, the parties have confirmed their intention to file the proposed agreement within the next 30 days.
Background
This legal journey began in December, when a federal judge conditionally certified a collective of hourly call center workers based in Michigan. PSCU Inc., which provides services to credit unions, employed these workers from June 2017 up to the conclusion of the suit. The judge’s ruling also denied PSCU’s attempt to sanction Connie Brown for not adhering to a local Michigan court rule that requires conferring with the company before filing a motion for certification.
