Disputed Charges and Denied Refunds
Allegations and Amazon’s Response
According to Reuters, the proposed class includes U.S. customers dating back to September 2017 who purchased goods on Amazon and did not receive timely or accurate refunds — or were recharged despite returning items.
Amazon denied wrongdoing. The company argued that customers had agreed to its return terms, which allow for recharges if items are not returned within a specified window.
A spokesperson for the Seattle-based company told Reuters that an internal review conducted in 2025 identified a limited subset of returns where refunds were issued but payments did not fully process, or where Amazon could not confirm that the correct item had been sent back, resulting in no refund.
Despite agreeing to settle, Amazon did not admit liability. The resolution stems from two class actions filed in 2023 alleging the company’s practices caused widespread financial harm to customers who complied with return procedures but did not receive reimbursement.
