Claims Target GPT-4o’s Reduced Safeguards and Rushed Rollout
The case focuses on GPT-4o, an iteration of the chatbot whose release allegedly came after internal objections from OpenAI’s safety team. The suit argues the company loosened key protections, telling the model not to challenge false premises and to maintain engagement even in discussions involving self-harm or imminent real-world violence.
Microsoft Accused of Approving Release Despite Safety Warnings
As OpenAI’s largest outside investor — holding a $13 billion equity stake — Microsoft allegedly had “significant influence” over product releases. The complaint contends Microsoft evaluated GPT-4o before launch, recognized safety risks, and nonetheless approved its deployment to gain commercial advantage.
“Microsoft directly benefited from GPT-4o’s commercialization and is liable for the foreseeable harm caused,” the suit asserts.
OpenAI Responds, Expressing Sympathy but Not Conceding Fault
An OpenAI spokesperson called the tragedy “heartbreaking” and said the company is reviewing the filing. The spokesperson added that OpenAI continues improving ChatGPT to recognize distress, de-escalate harmful conversations, and guide users toward real-world support — efforts made with mental-health clinicians, they said.
Microsoft declined to comment.
