Per Amazon, each time a delivery driver requests access to a customer’s home, Amazon verifies that the correct driver is at the right address, at the intended time, through an encrypted authentication process. Once this process is successfully completed, Amazon Cloud Cam starts recording and the door is then unlocked. No access codes or keys are ever provided to delivery drivers and in-home delivery is backed by Amazon’s Happiness Guarantee.
As of now, delivery will be available on over a million of items sold on Amazon.com and the delivery is available at no extra cost for Prime members. The Amazon Key works with Same-Day, One-Day, Two-Day and Standard Shipping.
Prime members can pre-order the Amazon Key In-Home Kit that includes the Amazon Cloud Cam and customers can install the In-Home Kit themselves. Alternatively, customers can also get free professional installation.
The service also offers keyless access for family and friends. The answer to one of my questions about the Amazon Key and time constraints is resolved. Customers can set the frequency and length of time a person has access, and add or remove contacts as they see fit. In the near future, the Amazon Key will also provide customers with professional service scheduling with thousands of providers. This includes integrations with cleaning experts from Merry Maids, pet sitters and dog walkers on Rover.com.
