Could Starbucks’ Anti-Discrimination Training Turn Out to be Problematic?
America ı By Gabrielle Seunagal
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A new opinion piece from The Hill states that Starbucks' anti-discrimination training for their employees may turn out to be problematic.
An Overview of the Potential Pitfalls of Anti-Discrimination Training
Last month, Starbucks enacted training courses designed to promote a workplace environment free of discrimination and other similar entities, such as "implicit bias." This decision occurred after an employee called the police on two black men who remained in the restaurant without purchasing any food or drinks. The incident prompted national outrage from individuals who claimed that racism motivated the employee who called authorities.
Towards the end of last month, Starbucks temporarily closed 8,000 of their stores. Although the company had the best intentions, some Americans have opined that the newest training of employees will cause more harm than good. The opinion writer of The Hill affirms that people have a tendency to resent obligatory training and therefore rebel against it.
Instead of obligatory training, the opinion writer states that optional training is preferable. In essence, people may be more open and less likely to resent the practice altogether. Furthermore, the op-ed claims that the nature of the mandatory training may subtly or directly demonize certain trainees, thus breeding resentment.
What Do Americans Think Regarding the Anti-Discrimination Training?
Overall, the people of this nation have varying thoughts and feelings about Starbucks' new anti-discrimination training. Some Americans believe that it will halt "implicit bias" and discrimination. Conversely, other individuals, like the foregoing op-ed writer, believe that Starbucks' training will fail to have the intended impacts.
A couple of weeks ago, Fox News reported Starbucks' employees' concerns about needles, blood, and drug baggies within the restaurants' bathrooms.
Readers of The Hill moreover weighed in with their thoughts regarding Starbucks' new training and the potential forthcoming ramifications:
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