The Senators noted that Amazon removed some of its hazardous products from its online marketplace. However, its “response to personal harm and property damage has far too often been inaction and silence.”
They urged Bezos that “Amazon must prioritize consumer safety over sales” since people are shopping more online during the COVID-19 pandemic.
Furthermore, the Senators wrote, “Given the significant risk to consumers, we request information on what steps Amazon is taking” to make the situation better. They asked a litany of questions and requested a response from Amazon within 30 days.
In August 2019, Sen. Blumenthal and Menendez wrote a letter encouraging Amazon to strengthen its efforts to protect consumers from defective products that remain for sale on its platform. Their letter was prompted by a BuzzFeed article highly critical of the “Amazon’s Choice” labeling of products.
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