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Is Direct Outbound Services just a 3^rd party operator that handled the USPS fulfillment, contract manufacturing, chargebacks responses, AG complaint processing, and call center related services HNB?   Should Monarch get absolved of all liability in connection to the consumer complaints and government action HNB received because Monarch is just a "3rd party vendor"?    Maybe.   Maybe not.

According to Ms. Daniel, Monarch was not forthcoming with her.   For instance, Ms. Daniel claimed that Monarch denied ownership in the Getting Sleepy free trial, which earned a D- rating with the BBB due to consumer complaints.   While under oath in a deposition, Monarch admitted to owning the Getting Sleepy free trial offer and went into more details about his role in providing managed services for other free trials.

The USA Herald was able to trace dozens of free trial offers that link back to Direct Outbound Services where consumers claim they were scammed.

John Monarch admitted under oath to providing call center support, sales, USPS shipping, contract manufacturing, warehousing, fulfillment, chargeback representments, merchant processing referrals, and affiliate marketing via Stealth Media for many free trials.

Yet in Monarch's deposition he seemed oblivious as to what was happening at HNB.   He didn't seem to know if his company retained records on HNB and seemed to not really know anything about HNBs inner workings, not committing to whether to call it a scam or not.

Was John Monarch purposely equivocating in his deposition when questioned about HNB?   Or did he truly not know what was going on in the HNB operation?

A Closer Look at John Monarch of Direct Outbound Services

To get started, let's have a closer look at the complaints that are linked backed to John Monarch's Direct Outbound Services company in Greenville, South Carolina.

In this charming South Carolina town Direct Outbound Services is located at 120 Smith Hines Road & 122 Smith Hines Road.

HNB, the company that was sanctioned by the Florida Attorney General, is just 1 of possibly dozens of free trial companies that have complaints linking back to Direct Outbound Services.

According to John Monarch's deposition, he owned some free trials himself, including but not limited to the Getting Sleepy.

John Monarch lists himself as the CEO and owner of Direct Outbound Services on his LinkedIn Profile.

On or about September 2013 Direct Outbound Services opened its offices at 120 Smith Hines Road, Greenville, South Carolina.  The company also leases 122 Smith Hines Road and has held leases at other locations in Greenville including but not limited to 1120 West Butler Road,Suite J, and 700 Ridge Rd.